Skills for Dealing with Confrontation
Some of us aren't very good in dealing with confrontation. These confrontation skills may help you.
Employ "I messages"
"I messages" are irrefutable statements about the communicator's feelings, thoughts, observations, perceptions, and reactions. When confronting someone, talk in terms of yourself, for example, "I think," "I feel," "In my experience," "for myself," "I need," "I've observed."
State your request clearly
Be specific in your description of the behavior and the effect it had on you.
Use appropriate non-verbal behaviors
Show the intensity of your feelings. Look the other person in the eye. Speak clearly, without hesitation, leaning toward the listener.
Staff, H. (2008, December 31). Skills for Dealing with Confrontation, HealthyPlace. Retrieved on 2020, May 31 from https://www.healthyplace.com/relationships/communicating/skills-for-dealing-with-confrontation