Self-Help Stuff
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I TOLD HIM I NEEDED some of his staff to cover things so we could have our meeting, Ann said, but did he volunteer anyone? No. And then today at the meeting, the supervisor asked him when he was going to have his meeting and he had the gall to say, As soon as Ann loans me the staff to cover it. I dont get it! She doesnt get it. A lot of people dont get it. Thats why I will urge you for the sake of your sanity and effectiveness to be overly clear when you talk to people because they tend to assume they understand when they dont. It is in your best interest to be too thorough when communicating to people. It makes you more effective. -Dont use the one on the right, you say. Its
being repaired. Only use the one on the left. People sometimes arent listening very well. Sometimes they have other things on their minds. Sometimes they think they know what youre going to say already, so they dont really listen. And then there is the memory factor; human memory is certainly not the most reliable thing in the world. You can save yourself a lot of trouble by simply repeating yourself and then questioning people to make sure they know what you said. Be overly clear with your communication and you will experience less resentment and youll have fewer problems to deal with later. How can you be overly clear? By using two simple techniques:
Be more clear than you think is necessary and youll experience less stress and more success.
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