RIDE SAFETY

This guide contains extra information that may be relevant to Guests with disabilities, and it is in addition to general ride restrictions (including height, size, and loose item restrictions) that are applicable to all Guests. These are detailed on information boards at the entrance to the rides, and it is the responsibility of all Guests to check these before deciding to ride.

Several rides are unsuitable for guests with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that guests who have had recent surgery or an injury do not ride certain attractions. On many of our rides, guests will need the ability to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable, and the icons B and H overleaf indicate on which rides they apply. All rides require guests to keep their arms and legs inside the ride carriages, and remain seated at all times. Not all rides are suitable for all guests. Each ride has strict operating requirements that all riders must meet. Please do not ask our Hosts to break these rules as they are there for your safety!

As well as taking note of the ride restrictions, we strongly suggest that you watch our rides in motion before making a decision on whether to ride.

HELPERS/COMPANIONS

For safety reasons, guests with disabilities are required to have at least one helper over the age of 18 accompany them onto the rides. Helpers will also be issued wristbands and must be present at Guest Services with the guest with a disability.

For Guests who are unable to walk unaided, rides that involve a complex evacuation procedure have an additional requirement that a minimum of two Helpers over the age of 18 accompany them onto the ride. Details of this additional requirement are contained in the table overleaf.

Helpers accompanying Guests with disabilities onto the rides are required to sit in the same carriage, boat, seat or row as the disabled Guest they are assisting.

Helpers must be able to assist disabled Guests with loading and offloading (including their transfer from wheelchairs). Our Hosts will give full instructions, but for everyone’s safety, we will leave all lifting to the Helpers. Helpers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures, which may involve the lifting and transfer of the disabled guest from the ride carriage into an evacuation chair at high level.

In addition to the required minimum number of Helpers over the age of 18 that MUST accompany Guests with disabilities onto the rides, several rides can also accommodate a certain number of additional Helpers or companions. Details of the numbers that can be accommodated are contained in the table overleaf."

For the full guide for disabled people: click here

For more gereral information Click Here

Chessington

has a special guide for visitors with disabilities. They will normally be happy to allow guests with special needs to use special entrances to the rides which often means they do not have to queue.

Their guide says: "This Guide has been designed to assist you by providing details of our services and facilities for Guests with disabilities, particularly those using wheelchairs. The guide contains information about special facilities, access points and guidance notes to help make your day at Chessington World of Adventures a magical one. Most areas of our Park, including parking, restaurants and toilets, are fully accessible for wheelchair users and Guests with other special needs, all of whom will be warmly welcomed by our hosts. However, not all rides are suitable for all our Guests. Each ride has strict operating requirements, which our Hosts have to follow for health and safety reasons.

Please Note: if you have difficulty queuing, easy access to the rides may be made via the exit for those who have been allocated a wristband. In order to obtain your wristband, please visit the Medical Centre (located behind Tomb Blaster in the Forbidden Kingdom) where you will find fully qualified medical staff trained to assess your needs. For the purpose of health and safety, the number of disabled Guests permitted on any ride at any one time may be limited. For this reason easy access may not be available for the whole party - please refer to the rides table inside for further details.

On arrival at the access point to a ride, please contact a Ride Host for assistance. It may be necessary to wait a few minutes before boarding a ride. Guests should use their discretion when deciding whether or not to go on a ride and we suggest that you watch the ride before making a decision. In all cases, the disabled Guest must have someone to help with loading. All Ride Hosts will give full loading instructions and assistance to both disabled Guests and their helpers prior to and during loading. In the interests of safety, however, our hosts will leave all lifting of the disabled Guest in the expert hands of their helpers.

Group organisers are relied upon to consider the suitability of each venue and to provide adequate supervision for Guests in their care on rides and throughout their visit.Guide dogs and hearing dogs are permitted, but for the convenience of all our Guests, we regret that pets and other animals are not permitted at Chessington World of Adventures.

For the full guide for disabled people: click here
For more general information Click Here