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Constructive Tips to Resolve
Anger
and Conflict
During stressful times, individuals with
anxiety and
depression
are prone to an intensification of symptoms and oftentimes find themselves in
conflict
with others. Here are some tips to deal with conflict:
- Act honestly and directly toward others.
- Face the problem openly, rather than avoiding or hiding from it.
- Avoid personal attacks; stick to the issues.
- Emphasize points of agreement as a foundation for discussion of points of
argument.
- Employ a "rephrasing" style of communication; to be sure you
understand each other. ("Let me see if I understand you correctly. Do you
mean??").
- Accept responsibility for your own feelings ("I am angry!" not
"You made me mad!").
- Avoid a "win-lose" position. The attitude that "I am going
to win, and you are going to lose" will more likely result in both losing.
If you stay flexible, both can win - at least in part.
- Gain the same information about the situation. Because perceptions so
often differ, it helps to make everything explicit.
- Develop goals which are basically compatible. If we both want to preserve
the relationship more than to win, we have a better chance!
-
Clarify the actual needs of both parties in the situation. I probably
don't need to win. I do need to gain some specific outcome (behavior change by
you, more money), and to retain my self-respect.
- Seek solutions rather than deciding who is to blame.
- Agree upon some means of negotiation or exchange.
- Negotiate toward a mutually acceptable compromise, or simply agree to
disagree.
Adapted from
Your Perfect Right: Assertiveness and Equality in Your Life and
Relationships, by Robert E. Alberti, Ph.D., and Michael L. Emmons, Ph.D.
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